Q: How can I return the item?

A: To initiate a return by contacting us, please reach out to our dedicated customer support team via email at info@shopwithauz.com. They will guide you through the return process, provide you with a return authorisation, and assist in ensuring a smooth return experience. 

Q: What is your return policy?

A: You can return your parcel within 14 days as long the item is unused and unopened. If there is a fault with your item, we will refund the full order. If however, there is no fault with the item, the delivery cost will be deducted from the refund. 

Q: How long will take for my order to arrive?

A: The order to arrive takes 3-5 working days. However, we might experience delays due to high demand. To ensure customer satisfaction we will notify you on this occasion. 

Q: What if my order will arrive damaged?

A: If your order arrives damaged, please reach out to our customer support team at info@shopwithauz.com immediately with clear photos of the damaged items and packaging. We'll promptly assist you in resolving the issue and ensure a replacement or refund is provided to guarantee your satisfaction.